Yesterday I applied for a replacement of the equipment, as it was not working properly, I previously clarified in technical support that the router would be replaced. Upon arrival, the router was taken away. They did not provide a replacement, but advised using the mobile Internet. The repair time is two weeks, maybe earlier. How is it nowadays without Wi-Fi? Thanks to MTS for solving the problem. Thank you for treating your customers this way!

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Александр Дедковский

Level 7 Local Expert

An extremely unpleasant attitude towards customers. Due to the reorganization of the legal entity, it was necessary to urgently come to the corporate department (there is only one in the city, by the way) and apply for a new owner within 7 days. Despite my request to provide this service remotely (my leg was broken) As a result, I first came to one department for individuals on crutches, they told me to go to the corporate department, they fired me that the number would be with me for another 2 months. The next day, my phone number was taken away from me.

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Оксана К

Level 3 Local Expert

I have been an MTS subscriber for more than 20 years. Over the past couple of years, the quality of the services provided has stopped satisfying. Being "off the grid" in an office building in the center of Minsk or in a shopping mall is the norm. It is impossible to call another person or find text information on the Internet (not to mention photos and videos) while in the country. There is no connection. At all. At the same time, we are not talking about a remote farm, but about an agricultural town in the Minsk region. After debiting the funds in the amount of 139 rubles.rubles, for the allegedly used 4MB (not giga, but mega!!!) roaming traffic (the phone was in airplane mode; they couldn't answer me exactly what the billing was for; they naturally refused to return the funds) - I'm thinking of using the services of another telecom operator. I stopped understanding what I was paying money for. MTS' finance department is also unable to answer this question. In general, where there should be a connection by definition (i.e. in the Republic of Belarus), there is none, and where there was none (i.e. roaming)- it exists and has been perfectly calibrated.

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