Maps · Minsk · Appliance repair

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1.0

63 ratings

Minsk, Jakuba Kolasa Street, 50

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Minsk, Jakuba Kolasa Street, 50

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Panorama

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15:00Usually busy

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1.0

63 ratings

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Кирилл Попов

Level 3 Local Expert

I contacted this service for a warranty case: a monitor with a defective matrix arrived. Called. Specialist Anna kindly advised me and answered all my questions. I arrived at the specified address. I was met by a specialist, Kirill. I explained the situation in detail, to which Kirill promptly accepted the goods, provided a receipt for delivery and set the time for verification. Two weeks later, they wrote back to me and said that "the defect has been confirmed, and the manager will contact you today or tomorrow to order a new monitor." A day later, a call center specialist called and a new monitor was issued. During the entire period of solving my problem, there were no known comments or complaints - everything was strictly on the case and on time. Definitely five stars. This individual experience made it clear that stereotypical prejudices and someone else's not entirely successful service experience in this service center are not a reason to stigmatize and put an end to it. It's a pretty good place: subjectively, I liked everything from the first call to the good news about the new monitor. I recommend it!

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Ina Yarosko

Level 3 Local Expert

A Bosch vacuum cleaner was repaired, and it was done for a month.We specified the delivery day, on which the courier arrived without a call at 6:30 a.m., brought an EMPTY box and asked what needed to be picked up.Allegedly, the service and the courier did not understand each other.I'm on the phone right now: all the operators have been busy for 3 hours, beeping and hanging up.It doesn't feel very good...

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Stas

Level 6 Local Expert

I sent the TV for diagnosis, they said it would take no more than 14 days, when I called to find out the status, I realized from their questions that they hadn't even started (after 7 days) and only after checking in did I receive an SMS that your product was in operation. I called on the 13th day, they said twice that we would call back and did not call back, that's the attitude towards customers, you need to demand information from them. When they took the TV away, they didn't provide any document in return, although when you call the center for your equipment, they ask for the order number (or something like that). I highly recommend not contacting

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39 reviews