I am extremely disappointed with such a low customer orientation and such indifference on the part of the staff of the Step Children's Academy, especially Anna Andreevna Shatila. My son has been studying at the Academy for several years, and for the last few classes he arrived on a scooter and calmly walked into the building, leaving him in his office. I came to class today, they didn't let me into the building, they kicked me out, they didn't take my phone to introduce himself to me, his mother, they didn't even tell me his full name, and when my son went to the training department to find support from representatives of the Academy, he was refused and couldn't walk with a scooter, which means he missed classes. which I drove through the whole city. It would seem that such a small thing, but it so clearly shows that the management is ready to put the child out on the street, without attending classes that have already been paid for, and they absolutely don't care, because they don't pay. Such employees seriously damage the reputation of this organization, it is a pity that they work here.

See original · Русский

Кристина Кохнюк

Level 5 Local Expert

And already at the stage of signing the contract, I did not like working in this organization. Despite the fact that the course program and the teacher are completely satisfied, the payment information indicated on the website is different. The website shows the cost of 415 BYN per month, and when trying to enroll in the course, not only does the contract need to be concluded as much as 2 months before the expected start, but also an advance payment needs to be made immediately 2 months in advance. And then 1 more day before the start. So what is the point of specifying "415 BYN per month" if, in fact, the payment for the course is completely different? Plus, when I asked why I have to pay for 2 months now, even if it's not a fact that the group will gather, they answered me like this: "we have such terms of the contract. if you don't want to, don't agree." I really don't want to become a student of this company, despite the suitable program.

See original · Русский

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182 reviews