Ozon

3.2

102 ratings

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Level 30 Local Expert

It's the worst pick-up point I've ever seen. It's cramped, everything is strewn with goods and boxes. Employees can't find anything in this mess, which creates huge queues. But they don't sort out the mess either. In a kind of semi-fainting state, they stagger between the boxes in an attempt to find at least something. They offer to come back another day. Well, what if they get lucky and find it tomorrow?! It's dirty. The Internet does not catch at the point at all.

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Аня С.

Level 6 Local Expert

Every time we don't come, we take a 15-minute break. You don't know when it started or when it's going to end. A crowd of people gathers. If you decide to disrupt the ozone schedule (and it costs from 9 to 21), then do it in a human way. 15 minutes is not 5 minutes, and there should be a break schedule. I'll be looking for a way to file a complaint about the item in the ozone itself, because I've already had enough.

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Н К

Level 3 Local Expert

Unfortunately, the location of the pick-up point is inconvenient. Very narrow,. There is an incoming product, a fitting room, and a queue on a couple of square meters of the aisle.. There is no Internet connection, you will not be able to transfer money or upload photos on the spot.

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Artur K.

Level 7 Local Expert

A terrible pick-up point, as small and cramped as possible, 1 person works, there are always queues, the whole pick-up point is filled with boxes, there is no place, even 1 fitting room is filled with boxes, that is, only 1 is free and if you need to try on something, you will stand in line for half a day

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Сергей Новик

Level 7 Local Expert

A great pick-up point, friendly guys- a girl, unfortunately I don't know her name, and a guy named Ivan. Everything is always clear and without jambs. Thank them very much for their work.

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Paul

Level 8 Local Expert

everything is very bad here. The boxes are scattered, you can't get through. the staff are behaving disgustingly, disgusted to come there once again. I'll never order anything here again.

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Andry

Level 4 Local Expert

Not only that, the order is delayed to this particular point of delivery and is constantly being transferred. I come to the point on 11/27.23 at 20:00 and see the mess and the lack of work of the issuing point! The working day is from 9:00 to 21:00. No one picks up the phone on the work phone! Outrage

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Павел С.

Level 4 Local Expert

A terrible point, picking up a product that was pelted with the rest of the product and was almost broken, disgusting attitude to customer orders, irresponsible staff!

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ksenia

Level 4 Local Expert

The female employee is clearly not in the mood: neither "hello" nor "goodbye", but you can hear an emotional "fuck you" right during the service. Atmosphere — 10 out of 10

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Надежда Битель

Level 13 Local Expert

Convenient location, there is no influx of customers during the day. There's always trash in the changing rooms, but there's a sign saying "don't litter, it was clean before you" 🤣

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Art Naum

Level 4 Local Expert

How many times I went there, there was never a staff at the pick-up point. The service is slow, the staff does not know what a cancellation is. Employees of "Three prices" are always running to the cash registers of the "Three Prices" store, then to issue Ozone. They even say "Let's go faster" to customers, because they don't have time... If you really want to develop this place, then at least add salaries to employees or hire more new ones so that they don't get torn apart by sitting on two toilets at once.

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Bondarenko Nadya

Level 4 Local Expert

There is no Internet, the employee does not know where the goods are, the queue of 3 people stood for 15 minutes, eventually left

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Павел

Level 5 Local Expert

the poor condition of the pick-up point, the employee is never in place, the employee is a seller from another store. lots of flies, stuffy, clutter, piles of garbage and never a package

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Татьяна Ш.

Level 2 Local Expert

It's terrible, the order can't be picked up.All the time they offer to come the next day.Came on 28.11 at 19 o'clock, the order was not issued, today 29.11 approximately at the same time, also not issued!!!How do I pick up an order?Order number 0101123366-0009

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Ххххх Хххх

Level 4 Local Expert

A terrible point, as well as its head.... I won't go here anymore . Any other neighboring one, but not this one

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Евгений Печников

Level 4 Local Expert

Good staff, I liked him, everything is good and excellent

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елена яроцкая

Level 4 Local Expert

I don't like the pick-up point, as it is not adapted to storing goods, especially now a month before the holidays. The goods go on for a long time, even without specifying the date, not only cheap, but also expensive.

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Дарья Ч.

Level 3 Local Expert

The most terrible ozone, no service, no one even wants to approach, just an empty dot without a person It's not the first time this has happened

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Ali

Level 6 Local Expert

The most terrible pick-up point There is no room at all, the fitting rooms are loaded with goods.

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Никита Житникович

Level 7 Local Expert

Cheap store, low prices, I really like it, a large assortment of food, drinks, cosmetics, perfumes, toys, for the garden and vegetable garden

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Михаил

Level 7 Local Expert

The Internet on the phone does not work in this PVZ (I have MTS). Probably because it's a basement. It's not very convenient. I do not recommend ordering anything at all on the Ozon site, especially expensive ones, because in case of any problem (in my case, the wrong product arrived and there was a problem with a refund) in correspondence with those.nothing sensible can be achieved with support, because the bot answers, then different operators connect each time, who promise to deal with the problem, feed them with "breakfasts", ask them to wait a little longer and offer to evaluate their work, but the issue is not resolved (I have been waiting for 14 days, I constantly remind myself). There are no specifics and no responsible persons. Also, you will not find out who messed up: the PVZ when accepting the goods for return, the seller or the Ozon site itself. In short, nonsense. I am completing the review. Exactly a month has passed, the funds have not returned, and I also could not get a clear answer about when I will be able to manage my money, which is now used by Ozone! For the owner: the initial request for a refund: 136320396-R1 dated 08/03/2023, the product was delivered to the PVZ on 08/04/2023. The repeated and regular application dated 04.09.2023 has the number 136320396-R4. Tech.The support recognized that the refund was not carried out properly in the program by the employees of the PVZ (see the screenshot), therefore they cannot make a refund.

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Вова Аней

Level 23 Local Expert

Quickly , politely

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9 мыш

Level 4 Local Expert

I waited 20 minutes for the employee to eat

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