We came here to collect the deposit on Saturday. There was no one at the place of the registration officer (not the cashier). I went up to the second floor and they said it was lunch. He expressed indignation and went back down, thinking that he would have to wait a long time. However, just a minute later, a female employee came down and arranged everything quickly and professionally (sacrificing her lunch time). And so the score of 2 abruptly turned into 5. Thank you for your loyalty.

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𝐸𝓁𝑒𝓃𝒶

Level 5 Local Expert

I like the app, everything is fine - this is probably the only advantage of the bank. The rest is the human factor. I tried to apply for a loan and an overdraft earlier, but despite the fact that I work officially (the card was issued at work), for some unknown reason they did not approve it for me. They invited me to an office near Nemiga, and after a couple of minutes, a girl with a rather self-confident and arrogant look refused. Who makes a decision in 10 minutes and how is surprising and not clear. I also applied online recently, so the refusal has already arrived in a record couple of seconds, apparently it is automatically configured to whom to submit a loan, to whom not, the parameters are naturally there. Then the next day, for some reason, they called from the bank, I didn't hear the call right away, only then I called back, and there was a robot. It's unclear why they called.

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Gr G.

Level 3 Local Expert

When visiting the bank, I planned to deposit money through the cashier, but I was referred to a specialist. When I returned to the cashier after the specialist, another person was sitting behind the cashier's employee, and in front of me, the cashier's employee told the situation of my contacting this bank branch to the employee who was sitting in the back. I consider this attitude to be unprofessional in the field of banking, in particular in the presence of the serviced person.

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112 reviews