The only advantages are the courtesy of the staff and the availability of a contract with the company. 1. They do not come to the apartment in overalls, they do not introduce themselves at the entrance, they do not show their ID. 2. A young guy came in for an inspection, said, wait, a partner is coming now. We waited all day, but no one came. 3. The problem request for 115 was submitted on 03/17/2026, to date the problem has been almost 2 months old, it has not been fixed, there is no official document about the cause, no one contacts us and does not talk about how long to wait and what to wait for. 4. Different tenants are informed differently about the causes of the problem. 5. I have been waiting for a response to a registered letter for a long time, all this time problems with water persist (cold water barely flows in the kitchen, it is impossible to use, the coil has been cold for 2 months, the hot water has become warm). The letter was handed to the representative of the organization on 04/24/2026. I'm waiting for your answer.

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Полина Щерба

Level 2 Local Expert

We contacted the "City of Comfort" in an emergency — the hot water pipe burst in the evening, on a day off. We called the control room, they answered immediately, without waiting. Within 40 minutes, specialists arrived, quickly shut off the supply and fixed the leak. We worked calmly and carefully, everything was explained. I was very pleased that I didn't have to wait until Monday. Thank you for your promptness and professionalism!

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Даниил Жинько

Level 2 Local Expert

Fast and high-quality work, and most importantly timely, as it turned out, helped to avoid further serious consequences in the operation of the system! Thanks!!

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