The central branch in the capital is one of the leading banks, but the air conditioning does not work in the operating room, half of the cash registers do not work. You guys need to work on the service

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Евгений Сергеев

Level 6 Local Expert

02/13/2023 ordered a card (visa gold), 02/16/2023 said that it was ready, went to the Surgery, where he issued it, arrived at 16:09, it turns out they work until 16:00, called and asked to deliver the card home, said that they would deliver 02/17/2023. 02/17/2023 at 11:47 called the call center, asked status and specify the delivery time to calculate your day, and not wait for the card to no avail. At 11:47 a.m., the call center operator said that the courier had the card in his hands and he would call back soon. At 15:59 (4 hours later, no one called), I call the call center and they tell me the same thing that the card is with the courier and they will call me back soon. At 16:33 (no one called), the next call center operator says they will call back in 10 minutes, at 16:39 the operator calls me and says that the courier has arrived, and the office is already closed. Then how did the courier have the card in his hands at 11:47, and at 16:39 he came, and the card ended up in the office, which is closed? Your delivery service does not know the opening hours of the offices, and the call center gives incorrect information to the client. On 20.02 I came to the branch, they told me that the card was lost, from 15:00 to 18:00 they called the couriers, but they said that they did not have a card, they checked the cameras, it turned out that They just didn't get an envelope with cards, there were at least 2 more people like me. I asked if it was possible to refund money for an unproven service, they said no, wait until we find it. I have no time to wait, as well as the desire to have any business with such a bank, so I give you 200 somoni, learn to work.

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Ms-Ks fighter

Level 7 Local Expert

I went to Negmat Karabaev 16 today, it's just tin, customers almost killed each other there near the ATM, and there was a crowd of people inside, there was nothing to breathe, stuffiness, stench, ventilation system is absolutely absent, I wanted to consult about a loan, I regretted, I came on foot to another branch at Saadi Sherozi Avenue 19 at 16.00, so there's a girl sitting right in front of the front door, I ask her where I can consult about a loan? She points her finger back, like over there if someone gets free, they will accept you, I stand waiting for 10 minutes and hear their communication from that corner, namely the communication of employees who gathered in the corner and they sit stupidly discussing their wages and hee-hee, ha-ha laughing, that is, during working hours they sit stupidly and communicate for a while, and behind them I am a "Client" of your bank, do you imagine such a picture as the bank's managers imagine a question for you?! Where did you gather these employees? What are your priorities anyway?

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