The service is not at the level, you go into the store, walk in rows, look at the product, and the sellers do not even fit, they all crowd at the checkout. So you have to approach them and invite them. They don't have badges.

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Жания

Level 2 Local Expert

I took the enamel from the store, when I opened it at home, I realized that something was wrong with the paint, mixed it, started painting, but it absolutely does not stain. I looked at the packaging, and the expiration date passed 2 years ago. Well, of course, I took it back to the store. I didn't save the receipt, if I had known this would happen, of course I would have saved it. But I had a purchase receipt in the Caspi app, and if they needed more proof, they could look at the cameras. Moreover, according to the law, I have the right to return the product without a receipt, if I can prove that I took it from them. I was struck by the employee's reaction. When I told her that the expiration date had passed 2 years ago, she asked, "Have you tried to dye? Doesn't it paint at all?" That is, it is a normal situation for them that the product is expired. Instead of apologizing, he says that this is not only the case with them, but also in other stores, it may be that they simply did not notice, since there are a lot of paints (there are not so many of them))) I would like to tell you that such an excuse does not absolve you of responsibility. She also accused me that I didn't check the expiration date when I took it))) Are you completely arrogant, do you want to transfer your responsibilities to the buyer?)) And finally, she pretended to be doing me a favor by returning the money for the product. I have a payment receipt in the app, + I bought more goods along with the enamel and listed the goods, they looked at it all, well, they have cameras, they can see what I bought there in time. They understand their mistake perfectly well, BUT they were not particularly happy to return the money and did not even apologize. I rarely write reviews and try to be understanding about many things. But I hate it when they don't admit their mistakes and make you feel guilty. I hope this situation will encourage them to keep a better eye on the product!

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Назгуль Байгожина

Level 4 Local Expert

There are no cons, mostly the prosEverything you need is available in this store 👍

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Dorado

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