Dongfeng

4.8

407 ratings

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Level 3 Local Expert

The worst vRB service. We contacted them with the problem that the engine was not warming up and, accordingly, the stove was not heating up. We made an appointment for a diagnosis and arrived on Saturday. They found out that the thermostat was faulty and this was a warranty case, but there was no warranty master that day. Wasted half a day of time. A new date was set, and upon arrival, the foreman agreed with the factory on a warranty replacement for the spare part, but it is not available. More than a month has passed, and the spare parts are still missing. Just a tin can, a dealer without spare parts! The warranty would be over soon. Avoid this dealer.

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Никита У.

Level 5 Local Expert

This is probably my worst communication experience with a dealer that I've had a chance to communicate with. After buying the Forthing M4 U-tour, the electrics broke after 32,000km. The warranty case is not recognized, calls are not answered, the manager does everything he can to answer that the request is in the work of the law department. According to the contract, the answer must be given within 10 calendar days, 15 have passed, and there is 0 information. The car has been at the dealer for more than 2.5 months and is just standing idle, all the dealer does is respond to complaints, and that is not always the case. Loyalty is zero, attempts to resolve the situation are zero. They sold the Chinese and forgot. I regretted choosing the DongFeng brand a thousand times and buying it from a Lausange dealer./Avtopromservice.

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Lee

Level 14 Local Expert

The car dealership is in a great location to visit. There is a lot of space inside and a large selection of cars will allow you to find the right car in any case. The staff is excellent. I especially liked the sales manager of Lozange Veremeychuk LLC, Andrey, after talking with whom our family purchased an electric car Changan Deepal S05 in the showroom. Andrey accompanied us from the very beginning to the delivery of the car, explained everything and most importantly, he had answers to all questions. This is our first purchase at a car dealership, but I hope to return to this dealership for the next car.

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Людмила Андриевич

Level 5 Local Expert

I would like to express my gratitude to the manager Nikita Berezkin. From the very first minutes of the demonstration of the car that interested me, he spoke very professionally about all the advantages and technical characteristics, skillfully endearing himself to a potential buyer. I also organized a test drive and explained everything in more detail. Thank you very much! The choice is made!

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Denis

Level 3 Local Expert

I arrived on 17.01.2026 for an agreed replacement of the handle (Dongfeng Shine GS). The manager accepted the car, took a photo, took the key and immediately: "the car wash will be paid - 20 rubles." I didn't say about drying at -20C - I had to ask for it myself (in the end, 29 rubles). He asked me to lubricate the hinges. The car is washed before work begins. I returned after 3 + hours - the handle was not changed: "defective, put the old one." He asked, "one pen for the whole cabin?" Answer: "it is ordered individually from China." They demanded to pay for the car wash, although the work was not done. When asked about compensation for the time spent, he remained silent. Only after requesting the book of comments did the senior manager get involved and promised to "coordinate". As a result, I paid for the car wash, the hinges are dry ("this is our lubricant"). On January 19, they called: compensation is a comprehensive car wash. Conclusion: warranty repairs were not done, the day off was lost, I paid for "nothing". Compensation is clearly disproportionate to the time and nerves spent. They started talking about loyalty only after pressure. The service saves money at the expense of the client.

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Галина Лисовская

Level 6 Local Expert

The cabin is cozy, no one is pushing or standing over the soul. They answered all the questions, shared useful information, and gave good and profitable advice on electric cars and car purchases. I liked the test drive. A pleasant impression of the visit. I thank Alexey for his help

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Ольга Моисеенко

Level 3 Local Expert

Anastasia! I would like to thank you from the bottom of my heart for your help in choosing a car! You are a true professional and a sincere person who does not just do his job, but sincerely cares about customers. From the very first moment we met, you surrounded us with attention, patiently answered all our questions and helped us find exactly the "Sun" – the car that perfectly suited our character and needs. Your kindness, sensitivity and positive attitude made the whole process easy and even inspiring! Now every trip is a joy, and this is your great merit. I am very pleased that there are such responsive and bright people like you. I wish you success, grateful customers and only a good mood! You are a real gift for your company! ☀️

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Макс Молчан

Level 8 Local Expert

Nice salon. There is a waiting area, a recreation area for children, where to drink coffee or buy water. Special thanks to Manager Alexander for his excellent work. He always gives the car back on time and explains everything perfectly!

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Татьяна Крина

Level 3 Local Expert

The location is very convenient, the staff is courteous, the service, the speed and quality of the work are top notch! We signed up immediately at a convenient time for us.

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Андрей

Level 30 Local Expert

Cool salon. Large Parking lot , next to the MKAD . The service is courteous and courteous. I used the test drive service, which was conducted by a very pretty and quite competent girl (she answered all the questions)!

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Viktor Shaveika

Level 2 Local Expert

There was a case when I went to the service, It's not a service, but one name, but they always do well (the suspension rattles so this is the norm for them, the thermometer shows random numbers, so this is also how it should be). Spare parts can be expected for three months or more, and this is also normal. Cars seem to be more or less normal, but the service spoils everything and therefore I would not recommend using the word "bottom" at all!!!

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Светлана

Level 10 Local Expert

Today I asked for help, the tablet in the shine gs froze and no functions worked on it, the car fogged up, then something else turned on, then the air conditioner turned on completely. I arrived and asked for help, they asked if I was registered, I replied -no , reluctantly the guy came out and looked at the car, said it did not affect the car's driving and they have a queue and they accept by appointment. After that, I turned to Alexander on Svislochskaya Street, he offered to drive up to see, although he had a day off today, he sent me to master Dmitry, my question was resolved in 5 minutes after my arrival (I just had to reboot the tablet) . Very humane and healthy guys work there. Please disperse everyone from Derzhinsky and take normal, competent guys. Thank you.

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Владислав Валентюкевич

Level 7 Local Expert

I bought a car here. A week after operation (~300km), I found that the car was shaking violently, it felt best at 20-40km/h, on a dry, flat surface (after a week, because it was raining and I was waiting for dry weather) Out of lack of experience, I did not immediately check the year of manufacture of the tires, when I saw them, they turned out to be 34 weeks in 2023. Although the car itself is 2 4gv, I bought it 2 weeks ago in May 2025. That is, they sold me a car with obviously old and, most likely, deformed tires. I contacted the service with the problem. He said that most likely due to improper storage and old age, the tire cord had become crooked and deformed. He asked for a diagnosis and personal presence. To which I received a lot of excuses and words that this was normal. I left it for diagnosis. The next day, there was a call and they told me that They had ridden along the MKAD for 5 km and had not felt any vibrations. What kind of "diagnostics" is this? I asked for data from the balancing machine, but it was also a failure. The next day, they called me and said that they had just inflated the tires. They didn't convince me that the tires were fine. I'm riding like a cart. The client in the service is presented as not understanding anything at all. We did not diagnose the things that were requested. I'm disappointed in the service, and I'm disappointed that there are no guarantees. In fact, the car was not prepared before the sale. My problem has not been solved.

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Людмила К

Level 12 Local Expert

I have a very positive story with dongfeng... quickly, clearly, everything is as agreed. Thanks! The car is cool! I have a boxer, despite the winter difficulties, I was not disappointed! I recommend it!

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Александр Тута

Level 5 Local Expert

Super!!! Everyone is friendly! The girl at the reception is just super helpful!! The specialists are doing well, I want to emphasize Alexey!! An excellent specialist told everything , showed everything , explained everything , in a word, the center is super !! The staff is great!!!!

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svetlana z.

Level 2 Local Expert

Acquired Mage. I can't help but mention the professionalism of Anastasia's manager. She's very smart and knows how to work with clients. I'm in touch all the time, at any time. Undoubtedly, pleasant communication and trust in the manager greatly influenced my choice. I work for a company that provides services myself, and I know how difficult it can be to lead a client to choose your product. Take care of such employees.

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Андрей Швед

Level 7 Local Expert

It was a good car dealership, but not as a buyer, but for a Renault company car. But in general, the salon is not bad, I have seen the work of sales managers, caring for every customer, in general. Regarding the Renault car, I personally had a specialist, Alexander, everything is on the topic. The only thing that bothers me is that under the Renault signboard, on the sales site, there are consumer goods from Russia and China. Which is definitely off topic.

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миша п.

Level 6 Local Expert

Clean, bright, spacious room, big spanking. But you can only partially look at some cars, the battery is dead or the doors are closed.

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Иван Горолевич

Level 9 Local Expert

A good car dealership. Participated in a boxing test drive as part of the draw. We answered all the questions and showed everything. Very nice managers. The choice of cars is also encouraging

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daniil maksimov

Level 13 Local Expert

Excellent service, I have already serviced cars here several times, I have always been satisfied with the quality of the services provided. Although the cost is certainly higher than on a regular service station. A large selection of new cars from China, friendly staff, test drive without problems

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Аадей Аддам

Level 10 Local Expert

Dongfeng does not deal with sold cars, there are always some issues with maintenance, an appointment for scheduled maintenance. You leave the car for SOMETHING, you say on the record what you need to see and do, they won't do it, the attitude is not realistic, just have time to take it off with a fork from your ears. There are no normal technicians in remzon, then the oil is not poured, then the filter is not changed. You always have to poke them with your nose and double-check them.

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Светлана Макейчик

Level 10 Local Expert

I asked for advice, the manager Irina is a professional in her field, she is interested in the result, she works quickly and clearly, I recommend the salon!

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Александр

Level 6 Local Expert

Much better than on Kamennogorskaya. The best masters do not show off. At the Heater, I contacted the service service with a question about the fender: We do not repair, we only put new ones. But we don't have them, the company has left the market. If I buy it myself, we will change it for 500 rubles. There are no problems with Dzerzhinsky - they warmed up with a hair dryer, the gap was eliminated. The price of the issue is about 40 rubles. Quickly and politely. And this is not the first time. On various issues, some do not, others can help. And then I wanted to change the service station. That's how customers are discouraged. Although I live near Kamenka, but now I always go to Dzerzhinsky. Not much further, but it is pleasant to communicate with pleasant and responsible people 👍

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проваторов в.

Level 9 Local Expert

Great salon. Friendly, cheerful and tidy staff. It is a pleasure to visit such a dealer. Managers are always in touch. If you can't even answer the phone, they use a messenger. And this is very convenient. We got in touch, agreed, and it's great.

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алексей захаров

Level 9 Local Expert

Friendly, competent staff, information is provided in maximum detail and at the same time optimally, intelligibly. There are enough parking spaces. Good luck in sales and happy customers!

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Шарубов Владимир

Level 7 Local Expert

The first time I visited a car dealership, no one came up to me and asked what I was interested in. There is no one to ask any questions... I arrived, walked around the salon, looked into Vigo, into the cart, talked to myself.... And he left...

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Виктория Рыбчук

Level 2 Local Expert

Many thanks to Nikita Berezko, a car sales specialist, for his competent and informative advice when buying a car. I advise you to contact him when buying a car, he will tell you a profitable leasing company and will not impose anything superfluous, a true professional in his field!!!

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Иван Зайцев

Level 7 Local Expert

I did the replacement of timing belts for Renault scenic 3. Taking into account discounts and good attitude, the price turned out to be very reasonable. As a background, I bought a belt, rollers and a generator set on the market at a certain point, I took the quality for myself, but in order to avoid overpayments, they began to disassemble this service and everything that I bought on the market did not fit. They were given from another engine, and on Monday they do not work to replace it. Manager Kirill counted everything, everything was original, they gave a discount and it turned out that the market price was only 100p more expensive. And if there is a warranty case, then either the spare parts from the market are to blame or the service station is to blame on the market. It's better to have everything in one place and a year warranty. Thanks to Renault service and Kirill.

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Вероника Юрчук

Level 3 Local Expert

Very nice elephant and staff!we bought a dongfeng Vigo electric car at the salon, a very cozy car for a family, we will advise friends and family!

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Наташа Дмитриченко

Level 13 Local Expert

A cozy salon. Polite, competent staff. We chose an electric car. They showed, demonstrated, and told us the nuances of charging.

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Виталий Епанешников

Level 7 Local Expert

I liked it, we talked with the manager, everything is open, polite, accessible. Anyone who wants to buy a car will be provided and shown all the information. There is Parking, everything is beautiful in the cabin, everything is presented to the car, you will find answers to all questions.

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ZeNik

Level 9 Local Expert

There is no normal diagnostic equipment for voyages. Although they said on the phone that they would look at everything under warranty, in the end they said later that they would only change the oil, and under warranty they should contact another center)))

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Александр Петрашкевич

Level 5 Local Expert

Not every manager will help you here - someone will advise you to buy an iPhone, if the car does not work well with android, someone will still be able to answer and advise, depending on which manager you get.

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Андрей Новак

Level 8 Local Expert

No one is in a hurry. There was an appointment for a seven-drive, after 30 minutes of waiting from the appointed time, my nerves got weak and I started asking if anyone would come up to me… If you value your time, contact another salon.

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Екатерина Волкова

Level 3 Local Expert

Excellent salon in Polotsk. Very friendly managers. And the best one is ♥️♥️♥ Tatiana Potemkina. Thank her very much for the work she has done.🤗🤗🤗. She did her job for a million% of People with a capital letter. Thanks a lot again.

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Николай Галковский

Level 8 Local Expert

Despite the small experience of interaction and handling, I believe that this company deserves a good review. Clearly, carefully, and promptly.

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Роберт

Level 9 Local Expert

When I was there, there were no Dongfeng managers, apparently everyone found out on test drives, and the assistant girl kept saying "I do not know", BUT she was active and tried very hard to help. Raise the level of employees. There is a sitting/waiting area, in the form of 2-3 sofas. Coffee is not offered. In general, customer orientation is still lame, "purely Lada". Parking with free spaces is good, but leaving it, which leads only to the MKAD, is just terrible - to return to Dzerzhinsky you need to make a detour 7 km away. Next time I will choose a trip to another salon of this brand.

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Цапикова Ольга

Level 4 Local Expert

Thanks to the manager, Anatoly Sachkovsky, who helped decide on the purchase and told and showed everything in great detail when handing over the car!) Let's see how the machine will perform during further operation, but so far I am very happy with the purchase!!! 🙂😉👍👍👍

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Александр Мараимов

Level 5 Local Expert

I was serviced 3 times in this salon and each time there are difficulties with the work of managers, only the Manager Viktor constantly accepts (there are no questions for him, you can see how it is sewn up), because of this, it is constantly a very long acceptance and receipt of cars.(dongfeng shine gs)

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Дмитрий Б.

Level 6 Local Expert

There is a long wait for managers, there is no way to make a trial trip, it is unclear how long to wait for a car for this. There are no specific answers to questions about cars. I won't come back

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НИКИТА И.

Level 5 Local Expert

I bought a Voyah car. Many thanks to Alexey Yushko. His work with clients is top-level aerobatics! It was incredibly nice to work with such a person!

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Алеся Самец

Level 10 Local Expert

I would put a huge minus, not one star!!! Disgusting salon, I do not recommend it to anyone. We had an accident in July. It's already December, but they won't give us the car. They were fed breakfast that the parts were coming from China, but it turned out that they were ordered only in November. They can not orient themselves according to the terms of repair. They promise to contact me, but in the end they ignore me. The car has been under repair since July, the sixth month has gone. They wrote an official letter with a claim, they ignore it. A nightmare! The service is at 0. Terms are not attributed to repair, calls and appeals are ignored. When we arrived to write comments in the complaint book, we promised to solve everything quickly, that's when we found out that the parts had not been ordered yet, and this, by the way, has already been 4 months! I do not advise anyone!!!

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Николай В.

Level 7 Local Expert

Lada/Dongfeng salon, and their service is served by: Lada, Renault and Dongfeng. At the time of the visit, only Chinese brand cars were presented and nothing else. As always, there is a comfortable waiting area and helpful staff.

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Екатерина Щербанюк

Level 3 Local Expert

Good afternoon! I would like to mention the manager Alexey Gapchuk, a pleasant, competent young man. I got answers to all my questions, and the documents were processed quickly. If something needs to be clarified, you can call and he will always answer and help. The staff is generally pleasant and comfortable to be in this salon. Thank you very much, the rating is 10 out of 10. keep it up!!!!!!

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aleps rp

Level 8 Local Expert

Not a bad salon, convenient location. You can appreciate and see the models you like, pleasant staff. I haven't bought anything yet, but I would sign up for a test drive!

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Валентин Пилипенко

Level 4 Local Expert

I would like to express my deep gratitude to Stanislav for welcoming us so warmly and helping us choose a car and for helping us with loans. I helped to find a solution with the bank. Thanks also to Natalia from BNB Bank for the prompt review of the application. We ask the management to pay attention to Stanislav, a high level of professionalism and excellent knowledge of English, we were visiting with friends from China, Stanislav held a full presentation of the car in English. We advise everyone to contact Dzerzhinsky 134. Greetings from Bobruisk!

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Ольга Шайкова

Level 5 Local Expert

I was here for a DongFeng Box test drive. Then a week later I bought my favorite car.

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Александр

Level 13 Local Expert

The salon is good, but the sellers are sluggish in the left half, normal and responsive in the right. The service is good, I recommend it.

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Level 11 Local Expert

Manager Dmitry ruined the whole impression. Too young for this job. Too arrogant. You need to learn how to work with a client, learn to listen to him. Learn to find solutions to non-standard situations. After all, I didn't come to the market, but to a new car showroom.

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Диана .

Level 5 Local Expert

Managers from the Dongfeng service center are completely unable to communicate. The mood is ruined. We will definitely not be serviced on Dzerzhinka anymore. I would like to remind you that the ability to communicate with clients is also an important part of the job. If someone does not have the patience to listen to customers carefully and respond respectfully, then it is worth thinking about changing jobs and going to turn the nuts in the garage.

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Dongfeng

116 reviews