Bus Station

2.5

46 ratings

24 hours

Oskemen, Abaı Avenue, 203/3

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Oskemen, Abaı Avenue, 203/3

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Wheelchair accessibility:full access

Panorama

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2.5

46 ratings

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Инкогнито 3141

Level 4 Local Expert

Previously, we regularly used the services of these carriers. When they were still driving away from the "Tourist", everything was fine, there were practically no complaints. With the advent of their own bus station, everything literally went in one place. There is no organization, they can even write an hour before departure that the flight was canceled or rescheduled. There could be any reason. So that's half the trouble. If you pay for your tickets through their website, then you won't see your money back when you cancel your flight! Specific situation: we booked 2 seats from Novosibirsk to Ust-Kamenogorsk. 2 days before departure, the flight was rescheduled a day earlier. We refused to go. We have applied for a refund through the website. We waited for the money for more than 2 weeks, and it never came! All this was accompanied by breakfast meals from the employees of the organization who were in touch. When I ran out of patience, I just filed a complaint with consumer supervision through eGov. A week later, the money was returned. I will not use the services of this office anymore and I do not advise you!

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Галина

Level 3 Local Expert

7.01 We decided to travel to Russia with this carrier, booked seats by phone via WhatsApp. We were told to arrive at 14.30, departure at 15.00. No one warned us that we would need to pay for tickets at the box office, there were a lot of people. We stood in line at the checkout. As a result, the flight was delayed for 3 hours, because the bus did not have time to arrive and we waited for it to arrive from Russia and go back. The bus did not pass those before departure. inspection. We drove away from the city to Berezovka and broke down. We stood with the stove turned off for about an hour, the drivers were trying to fix something. Then we drove slowly by emergency bus to Shemonaiha with a bus full of people. We were in Shemoaiha at 23.00 and this despite the fact that we left Ust-Kamenogorsk at 18.00. They tried to fix the bus for several hours, it was difficult to reach the owner of this organization, and when he answered, he claimed that the bus would be repaired soon. A new bus was not provided. One of the passengers called the police, and only after that, when the mayor of the city and a police patrol arrived, something began to be decided. The mayor helped us to stay in our hostel until the morning, and they assured us that another bus would pick us up at 7:00. As a result, at 7:00 a.m. we left Shemonaiha for Russia on another bus. But the attitude of these carriers towards people is outrageous. They only collect money, but in case of force majeure they cannot provide other serviceable transport. Why do passengers have to wait so long in the cold? We will no longer travel with this carrier, they do NOT provide safe passenger transportation. If the passengers hadn't called the police themselves, we probably wouldn't have left at all, or we'd have stopped somewhere along the road instead of in the village and frozen to death. I do not recommend traveling with these carriers!

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Игорь Сухенко

Level 4 Local Expert

We were moving to Tomsk, and in Novosibirsk they threw you out with the words "they won't take you any further, so get there," although the ticket and everything else were purchased to Tomsk, to which they replied, they refused to take you do what you want (buy a ticket yourself, wait, etc.) The bus is normal, there are no complaints to the drivers, only to the administration and the people who deal with logistics Terrible service

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14 reviews