The staff is very intrusive. Before you can arrange an installment plan, they already impose warranty service, film, data transfer, and so on. You say you haven't even bought it yet, and they still copy the text they've learned and won't let you go. Consultants are like schoolchildren or students on a side job. I don't know anything specifically about the products and they won't tell me. The store on Expobel also has a poor assortment. Two consultants for the whole hall! The 5th element has been disappointing lately. When you order an item online, it stays in storage for 3 days. They call at 9:00 a.m. asking if I will extend the storage or not. Aren't you calling a little early? Even in the emergency center, calling patients starts at 11 a.m. I ask the store management to pay attention to the service, sellers and early calls on a typical day at 9 a.m. from the 5th item!

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Кристина К.

Level 7 Local Expert

We bought a grill in the 5 Element store of the EXPOBEL shopping center, the consultant praised the specific grill model very much and talked about the advantages of this particular model and the company, I would say very persistently and obsessively, luring us with a three-year warranty on this product (not extended for extra money) As a result, two weeks later, we took this grill back to the store because the coating on the heating panels began to fall off, after using the grill 2 times and cleaning it according to all the rules prescribed in the instruction manual, point-by-point, as if there had been any mechanical damage before (even from the cheapest frying pan, you need to try very hard to chip it off like that coating or making a deep pothole)the store sent to the service center,of course this is not a warranty case, ...it became more fun when the grill arrived from the service center with a chip on the grill body that was not present when it was delivered to the store,new coating flakes on the roasting plates and scratches all over the grill! We refused to accept such goods back, to which the staff said they would sort it out, after a certain time the store offered compensation of 100 rubles. or 150 bonus points, for goods with which it is not clear what happened during transportation or in the service center itself, the store does not give any explanations,where the damage came from are not responsible! As a result, no one understands anything, instead of enjoying the purchase and enjoying it, it's a hassle! When you visit the 5 Element stores website, you will see only positive reviews about the products, I recommend looking at other sources and reviews, and it's better not to contact at all!

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Екатерина Александрова

Level 6 Local Expert

I bought HUAWEI FreeBuds 6i headphones in this store exactly one year ago. Yesterday, sound distortion began in one earphone, volume drops to pain in the ear, the sound began to "shoot". All reset methods did not help. Official repairs are not provided in Belarus. The service center that advised me to support the 5th element refused to pay for repairs and offered me to buy one earphone for 180p. I am very disappointed with the 1-year service life of these headphones. I bought them clearly for a longer period of use. The breakdown is clearly a factory defect. Element 5 did not help me solve the situation in any way. My complaint is about the entire network as a whole, but since I bought headphones, I'm writing a review here.

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182 reviews