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5.0

1996 ratings

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Level 11 Local Expert

The only private clinic with very qalified doctors in Tashkent. I was in Shoxmed and others but doctor of this clinic have helped me and my wife

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Rustam

Level 2 Local Expert

Staff is absolutely not trained on how to talk to clients. Very low level of qualification and client interaction skills of support staff. Doctors seem to have good experience and qualification.

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Uladzimir S

Level 7 Local Expert

Fast collection and receipt of test results via telegram.

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Kamoliddin Fayzullaev

Level 13 Local Expert

Luxurious place. Doctors prescribe expensive brand drugs. I don't like the queue system. Overall good.

Patricia Manning

Level 4 Local Expert

Staff was very helpful even if they could not speak in English.

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Farida Murodova

Level 6 Local Expert

Great service, great staff, good location. Not cheap of course

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Victoria Z.

Level 8 Local Expert

Good doctors, clean, a wide variety of services. Very busy on Saturdays.

Sherzod Gulamov

Level 7 Local Expert

Great clinic with wonderful doctors and helpful staff

Anisa A.

Level 4 Local Expert

Good service, don’t enjoy long waiting lines though

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Уткур К.

Level 6 Local Expert

Very nice

Jahanara Fardous Chowdhury

Level 5 Local Expert

Best treatment

S S

Level 4 Local Expert

ochen dorogo

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Guzal Yakubova

Level 4 Local Expert

Quick service

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Nazokat Bazarbayeva

Level 5 Local Expert

Juda zor joy 👍

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Достон Турдиев

Level 3 Local Expert

Good place

Mubina Vafoyeva

Level 4 Local Expert

🔥🔥 superrrrrr

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Yuriy A

Level 7 Local Expert

Very good!

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Катерина Б.

Level 4 Local Expert

Probably the best laboratory for testing in Tashkent. The results are always correct and accurate. We use the service at home and it's super professional! Special thanks to Nurse Firuza on departure. An incredibly tactful, professional and attentive person. Everything is quick, easy, and it doesn't hurt. I took blood from all family members at once, hand treatment, and sterility of instruments. Everything is a 5 plus. Not a single child's tear was shed)) and this is an important indicator!

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Умида Назарова

Level 6 Local Expert

Since 2020, we have been visiting this clinic for tests, MRI, and examination of the child. We constantly go to our beloved pulmonologist Nadezhda Gennadievna Shklovets, we treat the baby as much as possible without antibiotics from birth, she answers all questions competently, she will not prescribe medicine once again. We trust only her

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Nasiba Musaeva

Level 5 Local Expert

professionalism, care and trust from the first visit! I was examined here and was very satisfied. The doctors are attentive, they explain everything calmly and clearly. The approach is individual, sincere concern for the patient is felt. Modern equipment, cleanliness, comfort, without unnecessary fuss. The atmosphere is calm — not like in a typical hospital, but like in a cozy medical studio. I passed the tests quickly, and the results came promptly. It is very convenient that everything is in one place: consultations, diagnosis, treatment.

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Альфред Анатльевич

Level 9 Local Expert

A good clinic, the only drawback is the huge queues at the reception, you wait half an hour to register, then so much more to go to a specialist! You must have a passport with you. Everything is super in quality! The doctors are great, the tests are done quickly!

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Якуб

Level 5 Local Expert

We had an ultrasound scan of the baby's head by 9 a.m. We arrived at 8:40 a.m., we thought we'd go upstairs right away, but they told us to stand in line to get a ticket, we probably stood and waited in line for 15 minutes, and the baby is one month old, has to eat every three hours, gets nervous when he's not at home. Then we went upstairs, at 5 minutes to five, we thought they would call us right away, since we were scheduled for 9 a.m., due to the fact that we have an infant. No, they called a man in turn. We stood waiting for more and went to the ultrasound specialist at 9:30. The ultrasound was done in 15-20 minutes, and we were already flying home quickly, the child in the taxi had already started crying, they flew home like a bullet and immediately started feeding. Therefore, if you are making an appointment at this clinic, then do not expect that you will come at the appointed time.

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Nigina Tadjibaeva

Level 2 Local Expert

I took my mom here for a checkup. Everything would be fine, the service is good, there is no queue, but the level of specialists leaves much to be desired. Mom was diagnosed with diabetes mellitus, newly diagnosed with a glucose index of 7.2. Of course, she was very surprised, because she often donates blood and has never been diagnosed with diabetes. Immediately after the examination, she re-donated blood in several clinics and the score was 4.6. There were other concomitant diagnoses that only a specific specialist can determine. Overall, a low score for a misdiagnosis. We came here because the prices for checkups are higher than in other clinics. I thought it was better if it was more expensive. But she was wrong. After all, people go there to accurately identify their diseases, and not to see incorrect diagnoses.

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Камола Шарафутдинова

Level 2 Local Expert

In the treatment room where they put ivs, there is not enough privacy for sick people who have come and want to retire and take a break from the noise, and there are nurses and the head nurse there, she probably commanded everything and shouted at all the staff, calling the nurses in a loud voice, it's not pleasant when you get a drip, you lie quietly and they chat about their personal topics in the treatment room, I think it's not professional for such a clinic, I've always had tests at this clinic, and this experience with an IV has ruined the whole impression of a good clinic and service. I wish curtains could be hung between patients so that men and women could lie relaxed and receive treatment. When I mentioned this suggestion, the head nurse says people come here quickly to get an IV and this is not a hospital, it's a pity that the drip method of treatment is treated so negligently and incompetently, as if people just get a drip.…

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Азиза Мирзаева

Level 2 Local Expert

De Factum is a great clinic! Doctors are real professionals in their field. The staff is very polite and pleasant to talk to. All conditions for the comfort of patients are created here, and the interior pleases with its aesthetics. Although the prices are slightly above average, they are fully justified by the quality of service and diagnostic accuracy. For example, in other clinics, the analysis may simply show the presence of bacteria, but here the result will indicate the specific name of the bacteria and their number. This is an important nuance that helps doctors prescribe the most effective treatment. I would like to express my special gratitude to gynecologist Bella Nikolaevna, nurse Svetlana and ultrasound technician Elena Sergeevna – real professionals who can be trusted! I went to other clinics several times and was disappointed each time because I had to retake all the tests here. Now I'm sure I made the right choice. I recommend the clinic to anyone who appreciates a high level of medicine and health care!

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Laziz Akhrarov

Level 3 Local Expert

The system for recording patients for consultation is terrible. The chief physician of the defactum allergy center simply does not know how to communicate with clients. I do not recommend this clinic to anyone. They took money for a consultation, did not make an accurate diagnosis, they said that the diagnosis and treatment would be prescribed after the tests. They also require money for a second consultation. When asked why, the chief physician replies, "We are not a public clinic, but a private one, and we must earn money somehow."

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Daniel Mirzabaev

Level 14 Local Expert

Very fast service, despite the long queue, everything was done very quickly, the staff is friendly and Russian-speaking, polite, and it's also clean

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Зульфия Абдуллина

Level 5 Local Expert

Quality, attitude, respect are the main things that a person needs when he needs a professional and accurate diagnosis from a doctor, which I really liked in this clinic. All the necessary procedures required for diagnosis can be completed at the clinic without leaving the building.

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Полина Тихонова

Level 5 Local Expert

I have been in the clinic with my family for several years, and I have always been satisfied with the services and the attitude towards patients. Today we had an appointment with Nodirakhon Avazovna Abdullazhanova (UZD doctor), who, while examining my husband, spoke Uzbek (Uzbek husband), repeatedly asked me to speak Russian, because I do not speak Uzbek well, basically ignored my request and responded impolitely. Russian Russian was chosen by a private clinic where every doctor must speak Russian (N.A.Abdullazhanova speaks excellent Russian), unfortunately, she was disappointed in the attitude! Such doctors ruin the reputation of the clinic!

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Kamila M

Level 4 Local Expert

Competent doctors, good repair. And the people at the reception are polite too. But the call center is working carelessly, the Muattar girl was very rude when talking. I was talking on speakerphone and making an appointment with a doctor, my friends were sitting next to me and they also noted that she was rude. My family also did the check-up, and the reception at the check-up was also rude. (they have two receptionists, the girls on the ground floor work perfectly, even under heavy load. And there are few people at the check-up reception, but the girls allow themselves rude behavior).

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Рузана Галимова

Level 6 Local Expert

My experience of applying to the DeFactum clinic has left mixed impressions, and I would like to share a detailed review for those who plan to apply here. The first thing that pleased me was the convenient location of the clinic. I would especially like to note that conditions are provided here for people with disabilities — there is a convenient ramp for a wheelchair and automatic doors that conveniently open without unnecessary effort. This is an important factor for those who, like me, use a wheelchair. There is also an elevator that is roomy enough, I could easily move around the floors in a wheelchair. At the entrance, they immediately give out numbers for the queue, and although there was a slight delay at the reception, the girls quickly got their bearings and soon sent me to the specialist to whom I was enrolled. I am glad that the offices are quite spacious, and the wheelchair fits freely. The specialists I encountered seemed to me to be professionals in their field. However, there were some unpleasant moments. There was a misunderstanding on the X—ray - the woman who performed the procedure did not meet us very kindly. She immediately caused negative impressions, which, of course, did not add comfort. Subsequently, at another clinic, we were told that the description of the X-ray was completely incorrect and did not correspond to the essence of the study. They did an X-ray of the lungs, and in the description they wrote about arthritis of the hand and elbow joint.... It was frustrating, as I had to spend extra time and effort correcting this error. Another significant disadvantage was associated with the installation of the holter. On the day of the appointment for the procedure, the nurse suddenly informed me that I had to go to another branch. We arrived there, but, unfortunately, there were no facilities for the disabled like in the central office. The stairs without a ramp made access much more difficult, and it was only after we climbed the stairs in a wheelchair that we were told that there was still a folding ramp at the back exit, which they lowered me down after. However, this was not the end of the troubles either. We waited for an hour waiting for the halter strap that was about to arrive. When I was ready to install, the nurse suddenly informed me that the device was not working. This caused confusion and disappointment, as we had to urgently look for another clinic to install a halter. Nevertheless, the nurse tried to correct the situation and suggested where to go to complete the procedure, which slightly softened the overall impression. As a result, although the clinic has obvious advantages, such as convenience for people with disabilities and good specialists, some organizational aspects need to be improved. I hope that my feedback will be useful to those who are considering applying to DeFactum.

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Анастасия Григорьева

Level 5 Local Expert

I came for an IV at 8 a.m.They said that ivs are put on only after taking tests from 10.30 am until lunch.It is strange that in such a large and modern clinic it is impossible to receive a service at any working time. We also consulted an orthopedist.The doctor's consultation went well, there are no complaints about the specialist, but the waiting time and the live queue are something. We waited in line for a paid reception for almost half a day.Why can't you make an appointment for a certain time in advance, possibly by prepayment, but avoid large crowds of queues and so that people can plan their day and calculate the time?

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Саида Умарова

Level 7 Local Expert

clean, neat, polite, and most importantly fast, efficient, without long queues. I donated blood for hormones, took a ticket, waited for a call to the counter, paid, donated blood, connected to the bot for tests and left, about 10 minutes passed. the results came out after lunch the same day.

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Юлия

Level 14 Local Expert

I've been to several doctors. All specialists prescribed a minimum of treatment, as much as possible for a healthy lifestyle. The lab technicians were patient with my teenage daughter's mood. They made a mistake when recording, mixing up the dates, but everything was fixable on the spot. We didn't waste any time.

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konstantin tuaev

Level 2 Local Expert

I would like to express my gratitude to the medical registrar Gula Mirabad branch and the entire clinic for their attentive and professional attitude. From the very first call to the visit, I felt caring and ready to help. Gulya was greeted very kindly, explained in detail all the nuances of recording, answered questions and helped to navigate the time and services. This attitude immediately disposes and creates a sense of trust in the clinic. The clinic itself is clean, cozy, and everything is organized so that the patient is comfortable. There is a high level of service and care for every visitor. Thanks to the competent work of the staff, the visit was calm and uneventful. Now I can confidently recommend this clinic to anyone who appreciates the quality of medical care and respectful attitude.

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Abinka M.

Level 9 Local Expert

The clinic is very clean, the staff is polite. My 3-year-old child had to take blood tests for the first time (The blood volume is not small, because there were a lot of tests), we were very worried about how the baby would undergo the procedure. The treatment room is very comfortable and has everything you need, we asked to take blood through the butterfly and honey system.the sisters did everything in the best possible way. There were 2 nurses who do their work very well and communicate with the child at the same time (reading is very important) . My child sat quietly and watched as the blood was taken and at the end they stuck a baby patch on him. We were very satisfied. The results of all tests in due time. In this clinic, even very complex analyses are performed, which are not available in other laboratories.

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Suhovoy_inc

Level 7 Local Expert

We had an appointment with a pediatric gynecologist this morning. We are regular clients of the clinic. The situation was as follows: first, one child was enrolled, after which the reception staff asked to pay for the services at the ticket office. My wife immediately went to pay and literally a minute later returned back to the reception to register the second child. However, the receptionist told me to take the number again and wait in the general queue, despite the fact that the registration had not yet been completed. There were many coughing and sick children in the waiting room, as the main queue was for pediatricians. We came to a narrow specialist — a pediatric gynecologist — and absolutely did not want to once again expose the child to the risk of infection. The request to simply complete the recording of the second child was refused and answered: "Take a number and wait for your turn." Also, when the wife asked for the employee's first and last name and position to file a complaint, they refused to introduce themselves. Unfortunately, this is not the first case of unpleasant and inappropriate behavior on the part of the reception staff. Despite the fact that we always make an appointment in advance by phone, we regularly have to wait a long time for registration — regardless of whether we came with a healthy child or with a child with a fever. It is very unpleasant to face such an attitude, especially being regular clients of the clinic. We hope that the management will pay attention to the organization of the registry and the quality of patient care.

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Аширметов Руслан

Level 6 Local Expert

It's just an ideal test center, very good doctors, pleasant staff and quick service on a first-come, first-served basis, I wasn't even worried about unsanitary conditions, I advise you

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Елена Пигильдина

Level 10 Local Expert

Responsive staff, excellent specialists, very good attitude towards customers. Convenient location, easy and quick to find. The answers to the tests were received very quickly.

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Зилола Соколова

Level 7 Local Expert

The most terrible queue system was invented by this particular center for a hepatologist. According to the coupons, absolutely no one knows how long the queue lasts, I've been sitting with toxicosis for two hours, the doctor works from 11:00 to 14:00 By the time 13:25, I had time to inspect only 3 and all the others were sitting, it was not clear how long to wait and whether it was worth waiting… The payment for the reception was withdrawn in the morning at 8:00 when I specially arrived and took a queue. One big question: Why? Are there really no other systems of organization for a specialist? So far, they have discouraged the desire to come to you

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Татьяна Ревенкова

Level 7 Local Expert

I want to share a difficult but ultimately positive experience of visiting your center. I've been sick for three weeks now. During this time, I went to other clinics, spent about 2 million soums on medicines, poured a lot of medicines and IVs into myself, but I never recovered. I started looking for a qualified pulmonologist and realized that it was a great success to get to a good specialist in Tashkent. In Defactum, appointments with specialists are made by appointment or by first-come, first-served vouchers, of which there are only 5. I arrived at 7:40, but I didn't get the ticket anymore. The desperation was huge: where to go and how long can I be sick? I asked the reception with this question. Unfortunately, one of the employees rudely replied: "That's your problem, go wherever you want." Such an attitude in a moment of despair is very hurtful. Fortunately, the situation was saved by another girl at the reception. She was very supportive and helped me get to the appointment. Many thanks to her for her help and care! Separately, I would like to express my deep gratitude to Nadezhda Gennadievna Shklovets, a pulmonologist. He is a true professional, and such doctors are a blessing for the patient. The clinic, like everywhere else, has staff of various levels. But thanks to the responsiveness of one girl and the high professionalism of the doctor, my visit was successful. Thank you! Rakhmat!

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Айшана

Level 5 Local Expert

I went through a check-up at the clinic, took a package for 6,800,000 After I passed the doctors, they ordered me to take tests, because I had to take tests in a cycle it took me a month, I come to the doctor on a check-up and they charge me 315 thousand for a consultation, the doctor is good - there are no complaints about her, but I don't understand why I had to do something else then they gave me a 35 thousand discount on the check-up, so the consultation costs 350 thousand, that is, in order for the doctor to prescribe the drug and look at the full picture again, I have to pay for it, next time I will not choose this clinic, I see no point just in it if you are healthy and you don't need to visit the doctors again, it's OK, but if they find something and you need to visit the doctor again, you'll have to pay for a new one, which I appreciate, they didn't give me a phone to send the finished results to telegram, although I asked, in general, I just lost money, nerves and time for make way! p.s. And at the initial appointment, the doctor also clarified that I do not need to pay again, everything is within the framework of the check-up examination.

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Вероника Пак

Level 5 Local Expert

I came to this clinic for a specialist gastroenterologist Gulnara Erkinovna. For me, this is the main indicator of trust in the clinic. The service is good. I would also like to thank the girls nurses in the laboratory. My complicated veins, which not everyone can handle, were handled easily and painlessly in this laboratory.

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Альберт Саттаров

Level 15 Local Expert

It's clean, calm, there's a live queue for tests, they don't record, but there's never a queue. Whatever nurse you get, sometimes they take blood well, and sometimes they can't get it, and you go for a week with a bruise afterwards, it would be good to work on this point.

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Ayana Jabbar

Level 3 Local Expert

I recently became very ill, plus I was prescribed antidepressants for the first time. so I was very careful about choosing a clinic • and today I went to defactum.uz in the morning I was received by cool doctors who took my blood, they treated me very carefully, that I was so warm, and I decided to go further for an ultrasound at the same clinic. but for some reason, the ultrasound doctor decided to show me all his bad temper, which is why even my calm husband couldn't stand it and we just turned around and left. In short, guys, work on your customer orientation, because no one will entrust their body and health to a boor. As a result, I've been waiting in line at another clinic for three hours now. because someone just doesn't know how to work with people and thinks that everyone in this world owes him. defactum.uz We won't go to the clinic anymore.

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Рушана Сгурская-Сагитова

Level 10 Local Expert

Friendly staff. Friendly and calm doctors who collect a complete medical history, not from a trick. Gastroenterologist Alexey Korzh, hepatologist Elbek Nazarov and endoscopy doctor are excellent specialists. Thanks a lot, Mom's condition has improved significantly.

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Sevara Muzafarova

Level 2 Local Expert

There are no complaints about the clinic itself, the check-up was completed, the girls at the reception and other specialists are very polite. I made an appointment with a gynecologist, Liya Luchenko, for the first time in my life I see such an arrogant and non-empathic specialist. I couldn't ask any questions, the communication was arrogant and cold. I interrupted her several times when I wanted to tell her. In the end, there was no desire to ask anything. Next, I complained about her, they said that this was not the first time and she had such a "manner of communication", they offered another specialist. By the way, everything went great with her (Gulnara Tashtanovna), I clarified all the points for myself.

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Наргиса МНЛ

Level 9 Local Expert

Wonderful doctors, modern equipment and fast queue service (exclusion of a live queue to doctors) although this issue has been resolved, you can determine the numbers or taking the time to approach the doctor, I recommend endocrinologist Saidova and gynecologist Tashtanova. Pediatricians are good and wonderful ENT, our beloved Adiba Jabbarovna, the only negative is the complicated result of the analysis, you will not understand without medical education

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Шерзод Эгамов

Level 13 Local Expert

Good time of the day. The clinic is large, parking is not very convenient, the staff is friendly and always ready to help. But if you didn't make an appointment with a doctor in advance, it's a disaster. You can sit in a queue for forty minutes to the doctor and a person who has an appointment for this time will come and go to the doctor, this is very annoying (to put it mildly). The doctors are good.

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Фаттаховна

Level 10 Local Expert

The new clinic on C-6 is very cool! My family and I took tests, my mother had blood taken with a venovisor and got into a vein the first time, but they were very thin and in other places they often just pierced and bruised. Special respect to the girls at the reception and Nilufar, thank you very much :)

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