Everything is very bad, I made an order in the ZARA online store 45 days have passed since the order was placed, the clothes have not been delivered to me, the support service in this company does not have any authority, it is stupid to the point of impossibility, do not waste time, they will not help you, they promise to reply by letter to the mail, but the letter does not arrive, today is 02/11/2025I received an email saying that my order was delivered to me, but there is still no order, but they say that it has been delivered to me. I'm just angry that they're lying to me, and I don't have anything to get after all this time. I'm generally shocked that such a thing can happen in such a company, I understand that these are shoals of employees who simply need to be deprived of their jobs for such an attitude.

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Денис К.

Level 3 Local Expert

I made several orders: firstly, three out of five orders, the status has not changed for exactly a month, and more than two weeks have passed since the expected delivery date, secondly, money has still not been refunded for one canceled order, they asked me for a bank statement, I provided it, thirdly - 9 items have disappeared from one order. Tech support only says that "some department has taken over the processing", but there is no result. Just a terrible service from such a large company, there are not enough words to describe your dissatisfaction!

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Yuliya Skrinnikova

Level 2 Local Expert

It's a disgusting job, the support is stupid, they can't answer clearly when the order is delivered. They can't deliver it from December 26, 2024.I advise everyone not to order online, it's terrible.

See original · Русский

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11 reviews