The staffs are not properly trained they are not giving correct information to the people who come to the bank. Please make sure the staffs are well trained and they even don’t know English. Why!!! Its a bank right not a grocery shop people must communicate each other and have to clear their doubts i applied for a business account and the account is ready but the ATM card is not received yet ! Its been 1.5 weeks since i didnt get my card and i just go to bank today and ask them my card is ready or not, that time the lady who is in administration told me to fill a form and collect my Email address then why should they wont tell me before i do all the paperworks if they told to me on that time may be today i ill get my ATM card i think they are not responsible (May be because of I’m an Indian i think so) and the lady staff who is sitting on counter number 4 she told me that for the ATM Card i have to wait for 1 month 🤦🏻‍♂️ I’m soo disappointed with this VTB branch.

София Ш.

Level 5 Local Expert

I sat in line for 20 minutes, before that I asked if there were rubles at the cash desk to withdraw from the Russian card. When I sat down in the window, they told me that there were no more rubles. I hesitate to ask, is this a human attitude? You could have told me, asked, I'm not waiting in vain. No wonder this office has a score of 1. There should be no such employees.

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Анастасия Ткаченко

Level 3 Local Expert

Terrible service! They do everything to ensure that they buy currency for a high exchange rate. We changed rubles in another exchanger, so we did not want to accept some bills, like one is slightly torn (well, you can understand that), but the fact that there is a slight trace of the seal - we will not accept it and that's it, they began to say that it is not valid! A terrible branch! I had to run around with the bills. It's just nonsense.

See original · Русский

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