There's no point in complaining, just try to get there as early as possible and do what you have to. However this place certainly makes you feel like a foreigner, the service is terrible. I spent 5 hours waiting, already with a number ticket which I took at 14:30. While I was waiting, something weird was happening, my number kept moving backwards until I was literally the last person in the list on screen. Finally, my number was called at 19:45 which was 15 minutes before the place closed and when I got to the teller, the woman told me that she can't accept my documents anymore and that I should come on a different day.

Niloufar Mahmoudi

Level 2 Local Expert

The behavior of employees is awful, they don't want to do their job well, I am a talent person who will get my second post-graduate diploma soon from Russia but each time have to stand between many workers, its better to devide students from workers, I visited there several times to know is my temporarily residence ready or not, I needed just a stamp on my passport but strangely the officer told you have to show your receipt of the payment for registration, I have been in Moscow since 2016, and didn't here something like this, again another day I have to go there and its a disaster

Joseph Phiri

Level 2 Local Expert

Terrible service. Utterly incompetent and disrespectful workers. Doesn’t really matter wether you get their on time. You’ll wait the whole day.