The disgusting attitude of consultants towards the client. We came to buy a certain phone, and as a result we received a lot of unreasonable criticism, to the point of ridiculing our choice, and of course an attempt to impose the purchase of a more expensive phone.

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Ирина Матюк

Level 5 Local Expert

In 2024, she issued an MTS number. Now I tried to arrange an installment payment from the online store and they tell me that there is no such number in MTS. They couldn't find her last name right away either, until she said her maiden name. And now, attention, the question is: how low is the training of specialists that they apply for a maiden name (I have been married since 2021), and then why take a passport for registration, if they are even too lazy to rewrite the surname, they just take data from the database. And now, due to the incompetence of the staff, I have to go to the office with my passport again! Disgusting service provision!

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Ирина

Level 4 Local Expert

We went there with a guy before the trip in February to find out about roaming charges. The guy has an A1 operator, I have an MTS In A1, they explained everything to him, showed him in the application, connected it themselves and showed him how to disable it, where the tariffs are, and so on.… IMMEDIATELY, THE GUY OUTSIDE THE WINDOW WAS CLEARLY UNHAPPY THAT HE HAD TO WORK AT ALL. It started with the fact that the ticket screen was not working, an employee from the gym came up to us, thanks for his help, and asked someone there to help. As a result, the employee looked at us with such a face that somehow I didn't want to find out anything from him. When I saw that my number was registered to my mother, I said that there was nothing I could do to help. I just asked you to explain what and how, because this is the first time we are traveling abroad and whether it is possible to show in the application how to connect and disconnect, how the payment will be charged, and that's it. They just sent me to the website and told me that everything was written in the application. Either the person didn't want to help in any way and he didn't feel good at all (the question is why do you work there then and why do you need such an employee at all), or he didn't have the information The desire to go and buy something in this salon has disappeared by 100% Moreover, there was a desire to change the operator.

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